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Something went wrong or is not quite right? No problem—just fill in the form, and we’ll take care of it.

We usually respond the same day, and always aim to make things easy.

Tell us what you can — we’ll take it from here.

Name(Required)

First

Email(Required)

What Best Describes You?(Required)

(Select your current status with LuxLive)

Have You Installed the Player App(Required)

Yes (installed)

No (not installed)

Which App have you intalled(Required)

LuxLive Player App

Smarters Pro/Lite

Other

Where Is Your Issue?(Required)

Select your current status with LuxLive:

Your adult parental PIN details can be found here:

👉 View Your PIN Information

Please visit the page for full details.

If you have any trouble accessing it, just complete this form.

What Site Issue(Required)

What Payment Issue(Required)

Which App Issue?(Required)

What Service Issue(Required)

Is this issue related to order on the website?(Required)

Yes

Order Number(Required)

If this is related to an order we need the order number, you can get the order number here if you do not know it https://store.luxlive.tv/my-account/orders/ click here to view in a new window

Please Tell Us As Much Detail As You Can About The Issue You're Having?(Required)

The more detail you give us upfront, the faster we can get you a solution.

Upload Screenshots or Photos

Help Us Help You Faster Attaching screenshots or photos gives us a much clearer picture of the issue you’re facing — literally! Whether it’s an error message, something not displaying correctly, or a photo of a broken item or setup, we love visuals. 📌 You can attach multiple files, and we strongly encourage it. The more detail we have upfront, the quicker we can get to the bottom of the issue and help you out.

Drop files here or

Accepted file types: jpg, jpeg, png, gif, bmp, webp, heic, heif, tiff, tif, Max. file size: 10 MB, Max. files: 5.